When selling or buying goods or services, people are not allowed to do whatever they want. As a consumer, you have rights and responsibilities. The same is true for merchants.
What are your rights as a consumer when it comes to contracts and guarantees? What happens if there is an error between the advertised price and the price at the cash register? What are your responsibilities in protecting your personal information and keeping your proof of purchase? Find out more on the following concept sheet:
Whether it concerns contracts, guarantees, the privacy of transactions or the choice of the sales price on goods and services, merchants also have rights and responsibilities. See the following concept sheet:
Consumerism takes many forms, and many laws govern related activities. These laws evolve over time and are updated to respond to new realities like e-commerce. The laws provide recourse for consumers and merchants so everyone has the chance to exercise their rights in the event of a disagreement. These concept sheets present the main laws and recourse in Quebec: